Quality

Products produced in the Production Division are tested and inspected by the Inspection Dept. within the Division, and quality judgments are carried out by the Quality Management Dept. (Sect.), which belongs to the Responsible Care Division and is stationed in each factory. In this way, by ensuring independence, we aim to strengthen governance. The Quality Management Dept. (Sect.) is also responsible for leading quality control to minimize the occurrence of complaints and nonconforming products at each factory.
The Products Evaluation Dept. of the Responsible Care Division is a department that specializes in product liability (PL), and conducts product compliance reviews with domestic and international laws and regulations, label and safety data sheet (SDS) reviews, voluntary management of chemical substances, and customer services.
In the event of PL-related deliberations, accidents or complaints, we will convene an investigative meeting and a countermeasure meeting to deal with them accordingly.
In FY2022, there were no PL-related deliberations, accidents, or complaints.

Provision of safe and secure products

By communicating with customers, we understand their needs in terms of performance, quality, and the environment, introduce products and develop new products that meet those needs, and provide appropriate technical and safety information concerning our products.
For newly marketed products, we have employed a system to start sales only after we understand the intended use of the customers and confirm the compliance of the products with the customers’ requirements, including green procurement and use of non-conflict minerals. We also set a rule to eliminate chemical substances that do not comply with the customers’ needs early in the product design stage.

Positive quality control

We produce and market approximately 3,000 types of performance/chemical products.
Our domestic and overseas factories have acquired ISO 9001 certification and built quality control systems in synergy with the quality control system of our company.
In case quality issues occur, we will immediately investigate the cause, draft recurrence prevention measures, promptly respond to customers, and share the information concerning the issue among group factories to horizontally develop countermeasures.

Export control : Export Administration Committee, Export stop system

The export of chemical products may be restricted due to the Export Trade Control Order in Japan, laws/regulations of destination countries, or international treaties. In order to observe those rules, we have incorporated an export stop system in our order system.
When making entry of an order, the system rejects products not registered in our export control database. Products Evaluation Department closely examines and inputs information into the database serving as the foundation of this system, such as product chemical compositions and their status in other countries and any restrictions imposed by any laws or regulations. The Export Administration Committee discusses and examines our group’s compliance to laws and regulations in concerned countries and then implements changes as necessary.

Product safety design and Provision of product safety information

At the product design stage, we design compositions that exclude prohibited substances stipulated by our chemical substance management regulations, as well as prohibited and restricted substances/substances to be reduced that are stipulated by our customers’ green procurement standards. After confirming that the designed composition complies with domestic and international laws and regulations and undergoing a safety data sheet (SDS) and label review, we commercialize the relevant products.

Click here for the design management

When we introduce our product sample, we also submit the SDS at the same time so that the customer can check the technical features and the safe handling methods.
Following the revision of laws related to chemical substances, including the Chemical Substance Control Law, Industrial Safety and Health Act, PRTR Law, and Poisonous and Deleterious Substances Control Act, we revised the SDS and product label accordingly.
To each driver of trucks and tanker trucks that transport our products, we issue a yellow card with first-aid methods and emergency contact information so that they can appropriately respond in case of an accident during transportation.

Communication with customers

We are striving to disseminate our new product and technical information through press releases, press conferences, and other means, as well as direct communications with customers at exhibitions and wherever possible. On the product search page of our website, it is possible to search not only by function, application, and composition, but also by social needs.

Click here for Products Information

We launched our website to introduce resin/functional chemicals and explain our product/technical information. The website contains detailed information to deepen understanding of our performance chemicals, such as each product’s features and use applications, explanations of functions, and other basic knowledge.

GPS (Global Product Strategy) / JIPS (Japan Initiative of Product Stewardship)

We participate in GPS (in Japan, JIPS led by the Japan Chemical Industry Association), which is an international voluntary initiative for chemical product management promoted by the International Council of Chemical Associations (ICCA). Based on GPS principles, we prepare and publish safety summaries of chemical substances.
These are summary documents that compile the safety data for chemical products and risk assessment that takes into account the supply chain. We have created safety summaries for the following chemical substances.